eg44 | Responsible Gaming – Safe Habits and Player Support

What is responsible gaming and why does it matter?

Responsible gaming means enjoying gaming as a source of entertainment — not as a way to earn money or escape life's problems. At eg44, we want you to enjoy every moment, while staying aware of your own limits.

Online gaming is growing in popularity across Bangladesh. Many people enjoy casino games, Sports Betting, and Fish Games on eg44 for entertainment. However, excessive gaming can become a problem for some. That's why eg44 is committed to building a culture of responsible play.

Our responsible gaming program helps you stay in control of your gaming. From setting deposit limits to taking a short break or full self-exclusion — eg44 is here for you.

Keep in Mind: Gaming is entertainment. Chasing losses by placing more bets is never the answer. Responsible gaming means playing with a clear and healthy mindset.

Ask Yourself

If you answer "Yes" to any of the questions below, consider using our responsible gaming tools.

Are you spending more than your budget allows?

Are you playing repeatedly to try to win back money you've lost?

Are you taking time away from family or work to game?

Do you feel uncomfortable when you try to stop gaming?

Are you hiding your gaming from your family?

Answer honestly. Being honest with yourself is the first step toward responsible gaming.

Eg44's Responsible Gaming Protection Tools

Eg44 provides a range of effective tools to help you stay in control of your gaming. Use them to build healthy gaming habits.

Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately, and any increase requires a 24-hour waiting period.

Bet Limit Controls

Set a maximum amount in BDT you are willing to wager within a given period. This limit protects you from significant losses and keeps gaming enjoyable.

Time Limits & Session Reminders

Decide in advance how long you will play. eg44 will alert you when your set time is up and can automatically end the session if needed.

Cooling-Off Period

Take a break lasting anywhere from 1 day to 6 weeks. During this period, you will not be able to log in to eg44. Your account will be reactivated automatically once the break ends.

Self-Exclusion

Exclude yourself for 6 months to 5 years, or permanently. During self-exclusion, you will not receive any promotional messages and your account will be completely inactive.

Gaming History & Statistics

View detailed stats on your gaming activity, transactions, and time spent. Understanding your own patterns makes it easier to make responsible decisions.

Signs of Problematic Gaming

Catching problems early is essential. If you notice any of the signs below, take them seriously and reach out to eg44's support services.

Severe Signs

Chasing losses by betting repeatedly and staking more to recover lost money.

Gaming with household funds or borrowed money.

Being unable to stop gaming despite repeated attempts.

Gaming affecting your work, studies, or relationships.

Warning Signs

Gaming to escape stress or depression.

Hiding your gaming activity from family or friends.

Spending more time or money than you planned.

You are not alone. If you notice these signs, contact eg44 support immediately. We are ready to help.

Understand Your Gaming Risk Level

Gaming risk levels vary from person to person. Check the chart below to see where you stand and what steps to take.

Safe Gaming — Planned budget, regular breaks Normal

Moderate Risk — Occasionally exceeding budget Stay Alert

High Risk — Consistent losses, loss of control Get Help

Severe Addiction — Impact across all areas of life Emergency Support

Simple Rules for Safe Gaming

Set Your Budget Beforehand

Decide in advance how much BDT you will spend on gaming each week. Stop when you reach that budget.

Set Time Limits

Set a daily limit on how long you play. Use eg44's session timer.

Take Regular Breaks

Take at least a 15-minute break every hour. Playing non-stop reduces focus and leads to poor decisions.

Monitor Your Feelings

Don't play when you're angry, stressed, or low. A clear head leads to better decisions.

How to Use eg44's Protection Tools

Our protection tools are simple to use. Activate them in just a few steps from your account settings.

Account Login

Open Settings

Find the "Responsible Gaming" section from the settings menu.

Choose a Tool

Choose any tool that suits your needs — deposit limits, time limits, cooling-off, or self-exclusion.

Confirm

Confirm your limits or break duration carefully. Reducing a limit takes effect immediately; increasing one requires a waiting period.

Important: Once Self-Exclusion is activated, it cannot be reversed before the set period ends. Make this decision carefully. The eg44 support team can help you choose the right tool for your needs.

Minor Protection

Eg44 is strictly for users aged 18 and above. We are firmly committed to keeping minors away from gaming.

Through age verification during registration and identity checks via KYC, eg44 ensures that no minor can open an account on the platform.

Advice for Parents: If you suspect your child is using eg44, contact our support immediately. We will close the account without delay.

What You Can Do as a Parent

Use parental control software on your computer or mobile device.
Talk regularly with your child about their online activities.
Enable safe search and age-based filters in your browser.
Educate your child about the benefits and risks of online gaming.

Responsible Gaming Commitment

At eg44, our commitment to responsible gaming goes beyond rules — it's part of our culture. We continuously strive to provide users with a safe and enjoyable gaming environment.

Transparent Information

Full information about game odds and risks is always provided.

24/7 Support

Our team is available around the clock to help with any responsible gaming concerns.

Trained Team

Our support team is specially trained in responsible gaming.

Confidentiality Assured

All information shared when seeking support is kept strictly confidential. No details are shared with third parties.

Frequently Asked Questions

Find answers to common questions about responsible gaming here.

Yes. Once Self-Exclusion is activated, you can request a withdrawal of any unused balance remaining in your account. The eg44 support team will process your withdrawal safely and promptly. No new deposits will be accepted while self-exclusion is active.

Yes, but increasing a limit requires a 24-hour waiting period. This delay is intentional — to prevent impulsive decisions in the heat of the moment. Reducing a limit, however, takes effect immediately. This is an important safeguard for responsible play.

Cooling-Off is a short-term break — typically from 1 day to 6 weeks. Your account reactivates automatically once the period ends. Self-Exclusion is long-term — from 6 months to 5 years, or permanently. After a self-exclusion period ends, you must contact support and follow a defined process to reactivate your account.

Yes. As a family member or friend, you can contact eg44 support directly. We'll provide guidance and advice on how you can help that person. However, for privacy reasons, specific account details are only shared with the account holder.

Yes, completely free. All of eg44's responsible gaming tools — deposit limits, time limits, cooling-off, and self-exclusion — are available to every eg44 user at no cost. There are no additional charges for using these services.

eg44 does not provide direct mental health counseling, but our support team can connect you with qualified professionals and support organizations. Gaming addiction is a mental health issue, and seeking professional help is the right step.

Responsible Gaming